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FAQ

  • Q Can I get e-catalog?

    A Sure, you can download from our website, or send email directly to vcan88@vcan-intl.com.
  • Q How can I place order ?

    A Sign contract-- Pay deposit -- Production-- Pay balance--Loading – Delivery
  • Q Can you delivery goods to Amazon FBA warehouse?

    A

    Yes, we will pack the goods in good condition, make barcode stickers, then use DHL/UPS/FedEx to deliver to FBA warehouse.

  • Q What's your delivery time ?

    A It is based on the quantity you order. But normally, our production time is 14 work-days.
  • Q What's your payment term ?

    A

    T/T, Our normal payment term is 30% as deposit, balance before delivery.

    For large order, we accept L/C.

    For trial order or sample order, we accept paypal or payoneer.

  • Q How much the transportation freight of samples?

    A The freight depends on the weight and packing size and destination from here to your location.You can confirm samples by photo or video to save this money.If you become our old customer.
  • Q Can we have our Logo or company name to be printed on your products or package?

    A Sure.Your Logo could be printed on our products by Hot Stamping,Printing,Embossing,UV coating,Silk-screen Printing or Sticker.
  • Q I am interested in your company, can I visit it on the spot?

    A Sure,you can send email directly to vcan88@vcan-intl.com,we will send our address to you.
  • Q Could I have some information about your scope of business?

    A Sure,We mainly engaged in various automotive supplies,you can also browse our official website.
  • Q Will you please let us have an idea of your price?

    A Sure, you can download from our website, or send email directly to vcan88@vcan-intl.com.
  • Q Is it possible that you lower the price a bit?

    A If your order is big enough,we may reconsider our price.
  • Q Can the quality of the product be guaranteed?

    A We have a very strict quality controlling system which promises that goods we produced are always of the best quailty.So they enjoy good reputation in the world.
  • Q Can you produce according to the samples ?

    A Yes, we can produce by your samples or technical drawings, We can build the molds and fixtures.
  • Q How can I get the price ?

    A We usually quote within 24 hours after we get your inquiry(Except weekend and holidays). If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.
  • Q What is your terms of delivery ?

    A EXW FOB CIF DDP ect.
  • Q What you can supply to me ?

    A We could supply all kinds of car accessories and auto spare parts, Besides ,we provide OEM service, shipping service and QC service as well to make sure you get ONE-STOP purchase process from us. 
  • Q Can you accept the OEM or ODM production ?

    A Yes,we will request MOQ depending on your design.
  • Q Do you have after-sales service for your products ?

    A Yes the quality of our products is guaranteed. We have special after-sales personnel. If you are not satisfied with it, please feel free to contact us to solve it.
  • Q What kinds of Certificate you have ?

    A We have CE/ROHS/ISO/SGS and so on.We can send you the certificated documents and test reports.
  • Q What’s your standard lead time for samples and mass production ?

    A For samples, it’s about 3-10days. For mass production, It’s about 30-45days after samples and orders are confirmed.
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